Make a complaint | Insite Energy

Contact information

Please enter your 8-digit account number (for credit billed customers) or 19-digit payment number (for PAYG customers).

Please provide the 1st line of your address, the street name, and city or town.

About the complaint

The following information would be useful:

What your complaint relates to.
How the problem has affected you.
Any information of prior communications with our Customer Services team that may be relevant.
Specific details or supporting documents that will help us to understand your complaint.

Please provide any supporting documents to help us understand your complaint.

Contacting you

I have read and understand your complaints policy.*

I have read and agree to the Privacy Notice. My contact details will only be used for the purpose of contacting me relating to the service requested and will not be used for any other purpose.*

*Mandatory field. We need this information so our team can better help you; please find our privacy notice here.

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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.